Common Terms

Term Definition
ARN Amazon Resource Names
uniquely identify AWS resources. AWS require an ARN when you need to specify a resource unambiguously across all of AWS, such as in IAM policies, Amazon Relational Database Service (Amazon RDS) tags, and API calls.
CCP Amazon Connect Contact Control Panel
is the default, out of the box, Amazon Connect Agent UI. When using Symbee Connect, this is replaced by the Symbee Connect UI.
IdP Identity Provider
is a system where you can maintain your master list of Users and their primary authentication credentials and offers “user authentication as a service” to other applications in your enterprise.