Optimize Overview

Symbee Connect Optimize is an expanding set of features targeted to allowing you to perform Quality Management functions within your Contact Center.

Current functionality includes:

Because these features result in the generation of data possibly related to your company's information within (for example, screen recordings and agent evaluations), the Optimize CloudFormation is provided, which creates the required resources within your AWS Account. As a result, the Optimize CloudFormation is required to be deployed to use the Optimize features.

See the Installing the Optimize CloudFormation step-by-step guide for instructions on how to deploy.