Release Notes for all 2024 Q2 Updates

All releases listed are deployed to all Symbee Connect Regions globally. Each release begins deployment in US Virginia (us-east-1) region first, and then progresses to all other regions globally over the course of approximately 48 hours.

The release dates below mark the date of the release deployment into the first region (us-east-1).

---

2024 / 04 / 06

What's Fixed

1. Symbee Connect Email Channel updates:
   • Update to ensure Subject is always populated on Interaction Trace Records for inbound Emails that are delivered and accepted by agents, but do not result in an outbound response back to the customer.
   • Update is to ensure the Email Subject line for this scenario is searchable in the Interaction Search view of the Symbee Connect Administration Portal.

What Else

1. Symbee Connect Business Intelligence (SCBI) performance and efficiency updates to Background Query runner tasks used to populate the User Names and Routing Profile reference tables. (An SCBI CloudFormation download and Update is required to receive this fix)

Symbee Connect Business Intelligence (SCBI) Pre-defined Dashboard updates

The following SCBI pre-defined Dashboards (or related QuickSight Datasets) have received updates since the last release. To deploy updates to the Dashboards in your Amazon QuickSight environment, see here: Deploy the Managed/Pre-defined Amazon QuickSight Dashboards

• Performance and efficiency updates are made to all the QuickSight Datasets that support all the pre-defined SCBI Dashboards. Notes:
  • Updates are made to reduce the amount of S3 data scanned by Athena when data is being requested from QuickSight.
  • Various predefined SCBI Dashboards have been republished to receive these updates (no material changes are made to the data or metrics displayed on the Dashboards, but a re-publish was needed to activate the respective QuickSight Dataset performance enhancements noted above).
  • To receive these updates, select and update all predefined dashboards listed in the QuickSight Reports Deployment view of your Symbee Connect Administration Portal that have an Updates Available status noted after performing a discovery.

Feature Integration CloudFormation Updates available

(Refer here for additional guidance on applying our CloudFormation updates).

• Symbee Connect Business Intelligence with QuickSight CloudFormation
  • Performance/efficiency updates to Background Query runner tasks used to populate the User Names and Routing Profile reference tables.

---