Whitelisting a URL in Amazon Connect

The Symbee Connect agent/user UI replaces the the out the box Amazon Connect CCP from a user perspective. This domain URL must be white-listed as an Approved Origin for your Amazon Connect Instance for the Symbee Connect agent/user UI to function correctly.

When logged in to your AWS Account, from the AWS Console:

  1. Navigate to the Amazon Connect service page.

  2. Click on your Amazon Connect instance that you will be integrating your Symbee Connect with.

  3. In the left navigation pane, choose Approved Origins, and select + Add Origin

  4. Enter your Symbee Connect domain (https://symbeeconnect.com) as a new Approved Origin. This is the same domain as is used in your Symbee Connect Administration Portal URL.