Company Service Limits

For continuous stability, capacity planning, and security purposes, each of the main configuration items configured within your Symbee Connect Company account are given an initial quota using Service Limits that govern how many objects in each category can be configured. Most of these Service Limits are soft-limits and can be raised on short-notice upon request.

Viewing your currently configured Service Limits

Your currently configured Service Limits can be reviewed within your Symbee Connect Administration Portal, from the Company Administration menu located on the left of the top navigation bar.

Note: The Service Limits view is only available to Administration Users with a Role of Administrator.

Service Limits are Region based. The Service Limits view shows your top level Company Service Limits (how many Environments can be configured) for the Region, and then the Service Limits for each of your configured Environments within the region.

If you have Environments in multiple regions, access the Administration Portal in the appropriate region to view your Company Service Limits in that region.

Requesting a Service Limit Increase

Use the link in the help text at the top of the Service Limits view in your Symbee Connect Administration Portal (see above) to send an email to Symbee Connect Support to request a Service Limit increase. The link will begin an Email asking for the following details which are needed for prompt completion of a Service Limit increase request:

If all information above is provided, Service Limit increases are usually completed within 1-2 business days of making the request.

Initial Company Service Limits

Below documents the default Service Limit values for a new Company and Environment created in Symbee Connect.

Company Level Limits

Environments in Region

The number of Symbee Connect Environments that can be configured in the Region.

Default: 4


Environment Level Limits

Each Environment has Service Limits for the following configuration items:

User Templates

The number of Symbee Connect User Templates that can be configured in the Environment.

Default: 20

Users

The number of end users (the combined total of both Unison and Contact Center users) in the Environment.

Default: 200

WebChat Instances

The number of WebChat Instances that can be configured in the Environment.

Default: 10

SMS: Amazon Pinpoint Configurations

The number of Amazon Pinpoint SMS configurations in the Environment.

Default: 10

SMS: REST Based Provider Configurations

The number of REST based SMS configurations in the Environment.

Default: 10

SMS: SMPP Provider Configurations

The number of SMPP based SMS configurations in the Environment.

Default: 10

Social Messaging Endpoint Configurations

The number of Social Messaging configurations in the Environment.

Default: 10

Email: Standard Email Configurations

The number of Standard Email configurations in the Environment.

Default: 50

Email: Routed Email Configurations

The number of CRM-Routed Email configurations in the Environment.

Default: 20

Email: Routing Rule Sets

The number of Email Routing Rulesets that can be configured in the Environment.

Default: 20

Email: Rules in Rule Sets

The number of Rules that can be configured within each Email Routing Ruleset in the Environment.

Default: 50

Email: Shared Parking Areas

The number of Email Shared Parking Areas that can be configured in the Environment.

Default: 20

Preview Campaigns

The number of Preview / Progressive Campaigns that can be configured in the Environment.

Default: 20

Operating Hours Schedules

The number of Hours of Operation schedules that can be configured in the Environment.

Default: 30

Flow Control Points

The number of Flow Control Points that can be configured in the Environment.

Default: 50

Symbee Connect Skill Queues

The number of Symbee Connect Skill Queues that can be configured in the Environment. If you have Connect Queue Integration enabled (see here), and you choose to import your Amazon Connect Queues into your Symbee Connect environment, each of the imported Amazon Connect Queues is also counted in this Service Limit.

Default: 50

Contact Permissions Rule Sets

The number of Contact Permissions Rule Sets that can be configured in the Environment.

Default: 10

Do Not Call (DNC) Lists

The number of Do Not Call lists that can be configured in the Environment.

Default: 10

Work Codes

The number of Work Codes that can be configured in the Environment.

Default: 100

Work Code Groups

The number of Work Code Groups that can be configured in the Environment.

Default: 50

AutoText Entries

The total number of Auto Text entries that can be configured in the Environment.

Default: 100

AutoText Groups

The number of Auto Text Groups that can be configured in the Environment.

Default: 50

Chime Inbound Call Rules

The number of Inbound Chime call routing rules that can be configured in the Environment.

Default: 10